FAQ

A bank pre-authorisation that is valid for 7 days is taken from your credit card at the time of ordering. This is not a debit, however some banks may make it seem that way. This amount will be higher than the fare so as to secure the payment of any potential changes from the initial quote (waiting time, additional stops, etc.). If the fare does not change, then only the amount given on the quote is debited.

To book a Cab from the airport, use the ‘Airports’ shortcut on the app or the website. You will need to enter the arrival airport, your flight number and the arrival date of your flight since our system is linked to the Malta Airport ‘Information’ Service.

A period of 20 minutes waiting time is offered for each booking at the airport.
An additional 5-90 minute waiting time is free and simple to add, in order to allow you time to collect your checked bags and clear customs without being charged extra for the wait.

The latter can be done by using our app or website to inform us of any additional waiting time needed at the time of booking upon filling in your flight details.

Our ‘connected’ system will take care of everything.

Our system is connected to the Malta Airport ‘Information’ Service, which allows us to send you a vehicle based on the real arrival time of your flight.
This is why your flight number is required during booking.

In the case of your flight being delayed or arriving early, you will not need to change anything since we will take care of everything.

If you have registered through our app, then you must confirm your phone number. A code will be sent text message in order for you to do so. Your number and registration will then be confirmed once have inputted this code into the app.

If you encounter any problems in this process, please contact Customer Service.

You will receive the final invoice within a maximum of 24 hours after the journey. This system allows us to send you a single invoice including any possible adjustments that may have been made, such as waiting times, interim stops and so on. If the invoice still has not been received after this time, please contact Customer Service so that they may send it to you by email.

Our app enables you to add or delete a bank card directly from your profile.
This can be done by accessing the main menu on the top left, selecting your account (corporate or individual) and clicking on the ‘Credit Cards’ tab.
To delete a card simply swipe from right to left. To add a card simply click ‘Add a card’.

You can change your personal details from our app by selecting your account (corporate or individual) and clicking on the “edit” button. Saving will then confirm the changes.

The registration of a card for the first time will involve a bank verification with a pre-authorization of €1 for security reasons and in order to ensure that there is no fraudulent use of your bank card. This amount will not actually be debited as it is simply a bank authorisation to verify the payment method.

We accept MasterCard, VISA and American Express.

Your bank account information is never disclosed to anyone. All your information is securely encrypted by our specialized service partner, Ayden.

Biz Cab sets a fixed price for each journey depending on the distance conditions.
As opposed to traditional taxis that charge based on time, distance and lead-up time, Biz Cab sets a fixed price at the time of booking that will remain unchanged.

The price of the journey is fixed, irrespective of the number of passengers or baggage being transported.

To open a corporate account, you can fill in the form or contact the sales department directly at commercial@biz-cab.com. You may also contact your account manager to activate this specific option.

Your driver will wait for you at the baggage reclaim area on the exit level. They will be holding an iPad that displays your name to ensure that you do not miss them.

If you are unable to find your driver, then you may contact them directly on the phone number provided automatically by text message when your driver has arrived at the destination.

If you are unable to get a hold of the driver, then we advise you to call our bookings centre on +356 99 66 77 99 and state your journey reference.

The Malta Airport ‘Information’ Service lets us know the real arrival time of your flight.

We offer a 20 minute period of waiting time from the time that your flight lands.

Once these 20 minutes are up, any additional waiting time not specified during booking will be charged.

Should you be certain that you will require more time, then you can easily add an extra 5 – 90 minute waiting time period during the booking process on our app or website.

If you receive an error message during registration informing you that the phone number or email address you have entered is already linked to an existing account, then those details have already been used. In this case, please enter new details.

If the problem persists, please contact Customer Service.

If you have registered through our app, then you must confirm your phone number. A code will be sent text message in order for you to do so. Your number and registration will then be confirmed once you have inputted this code into the app.

If you have registered through our website, then you will be sent a confirmation link by email. Click on the link to confirm your registration.

Should you encounter any problems in this process, please contact Customer Service.

Your mobile number is used in order to send you booking confirmations and to inform you of your car’s arrival of your car by text message.
It is also required so that your driver may contact you if necessary.
Drivers will not have direct access to your personal number; instead they are put into contact with you through our own committed team.

At the end of your journey, you may tip the driver in cash.

While the telephone booking number is not premium-rate, we recover part of the cost of managing the call from your booking.
To avoid this additional cost, you may book your journey free of charge through our app available on Android, iPhone and Windows Phone, or from our website.

There are no additional charges for advance bookings.

You can cancel your journey directly through our mobile app or website by accessing your current or pending bookings on your dashboard and selecting the fare you wish to cancel.
You may also contact our call centre, available at all hours, on +356 99 66 77 99 and state your journey number.

Cancelling a journey is free until a driver has been assigned for advance bookings (confirmed through the text message stating ‘Your Cab is en route’) and until 5 minutes after booking for immediate bookings (confirmed through a text message).

Once this period has ended, you may still cancel your journey, however it will be at a charge: €10 (including all taxes).

At the time of booking, you will be asked for your specific arrival time. If you do not have any checked luggage, the free 20 minute waiting time period included will suffice.

Conversely, collecting any checked luggage or any arrival from a non-European country will mean that it will take more time to disembark, collect your checked luggage and clear customs.

To avoid paying for a wait extending longer than 20 minutes, we advise you to add an extra 20 – 45 minutes of waiting time, which can be done easily at the time of booking.

For instance:
Your plane lands at 10am. If you don’t request any additional waiting time, it will be free until 10.20am.
Specifically requesting an additional 15 minutes of waiting time at the time of booking, will mean it is free until 10.35am.

Biz Cab offers 5 minutes of free waiting time. This means that you have 5 minutes to reach your vehicle once you have received the text message notification informing you of your driver’s arrival.

Once these 5 minutes are up, the driver will wait for you for as long as you request, however it will be at a charge. These charges are: €0.60/min for journeys in a Business car and €0.80/min for an exclusive car or a Van.

A period of 20 minutes waiting time is offered for each booking at the airport.
An additional 5 – 90 minute waiting time is free and simple to add, in order to allow you time to collect your checked bags and clear customs without being charged extra for the wait.

The latter can be done by using our app or website to inform us of any additional waiting time needed at the time of booking upon filling in your flight details.

In the case of a journey cancellation, no payment is taken.
If a bank pre-authorisation was involved at the time of ordering, this will be cancelled after a week, thus no charges will apply.

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